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Terms of Service

This is an English translation provided for convenience. The Chinese original (/terms) is the authoritative version.

Effective 2026-09-09 ·

1. Service Content

zvex provides automated translation, dubbing, and subtitle production for video and audio content. The service is billed by video minutes (credits system, 1 credit = 1 minute), with duration determined by actual server-side detection. Production results are generated by AI; we provide expert correction tools for you to proofread and re-synthesize.

zvex provides AI video translation, dubbing and subtitles, billed per minute of video (credits; 1 credit = 1 minute) measured server-side. Output is AI-generated; expert correction tools let you review and re-render.

2. Accounts

You must log in through a third-party identity service and are responsible for activity under your account. During the invitation-only pilot period, we may limit registration and the number of concurrent tasks.

You sign in via a third-party identity provider and are responsible for activity under your account. During the invite-only pilot, registrations and concurrent tasks may be limited.

3. Billing and Refunds

Credits are pre-deducted at the time of order placement; in the event of task failure or cancellation, a full automatic refund shall be issued (the total refund for the same order shall not exceed the total amount deducted). Credits are used to redeem production services; portions successfully consumed shall not be refunded again. Unused credits may be subject to a balance refund upon request, with channel processing fees determined by the payee's rules.

Credits are pre-deducted per order and auto-refunded in full on failure/cancellation (refunds never exceed charges for the same order). Unused credits are refundable subject to payment-channel rules.

4. Content Authorization

You represent and warrant that you hold the rights to translate, dub, and create derivative works from the uploaded videos, and that the use of voices of individuals therein has been duly authorized. You retain all rights to the uploaded content and the final output; we process them only to the extent necessary to provide the service (see the Privacy Policy for details).

You warrant you hold rights to translate/dub uploaded videos, including necessary consents for voices appearing in them. You retain all rights to your content and outputs; we process them solely to provide the service (see Privacy).

5. Prohibited Uses

You shall not upload unlawful or infringing content, or use this service to generate deepfakes for fraud, impersonation, or harassment; you shall not reverse-engineer the service or circumvent billing and capacity controls.

No illegal/infringing content, fraudulent deepfakes or impersonation; no reverse engineering or bypassing billing/capacity controls.

6. Service Availability and Liability

During the pilot phase, we do not guarantee uninterrupted service; where quality degradation results from fluctuations in external model services, we will treat it as a failure and refund credits. To the extent permitted by law, our aggregate liability shall be limited to the fees you paid within the 3 months preceding the occurrence of the dispute.

No uptime SLA during the pilot; quality degradation from upstream model outages is treated as failure and refunded. Liability is capped at fees paid in the 3 months preceding the dispute, to the extent permitted by law.

7. Changes and Contact

Changes to these terms will be posted on this page; continued use constitutes acceptance. Contact: contact@zvex.cn.

Changes are published here; continued use constitutes acceptance. Contact: contact@zvex.cn.

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